Shipping policy

Processing & Shipping

• Please allow 3 business days processing time before an item is shipped. Day 1 of the processing time begins the business day after your order is received. 
• We use standard shipping which ranges from 3-8 business days depending upon your location. 
• Tracking numbers are sent via email after the order has shipped. 
• Packages will be shipped via USPS.
• Business days do not include holidays and weekends.
• Please allow one extra business day for processing after a holiday or a sale. 
• We do not ship on Sunday
  

Incorrect Shipping Information

• Puff Petals is not responsible for packages delivered incorrectly, lost or returned to sender due to incorrect or incomplete shipping information provided by a customer, failure to reschedule a delivery, unclaimed package or unregistered tenant. No refunds will be provided if any part of the address is incorrect. 
• If a package is returned to Puff Petals due to an incorrect or incomplete shipping address provided by a customer, failure to reschedule delivery, unclaimed package, or unregistered tenant, the customer will be responsible for return/redelivery shipping cost. Redelivery must be requested within 7 days of the last delivery attempt. 

Lost or Stolen Packages

• Puff Petals is not responsible for lost, stolen or damaged packages and will not issue refunds nor replacements.